Terms of service

Terms of Service

Last updated: August 14, 2026

Welcome to Arvonn. These Terms of Service ("Terms") govern your use of the Arvonn online store and your purchase of products from us.

By accessing our website or placing an order, you agree to these Terms. If you do not agree with these Terms, please do not use our website or purchase products from Arvonn.

1. About Arvonn

Arvonn operates an online retail store through Shopify and offers products for purchase through our website.

Store name: Arvonn
Email: arvonn8@gmail.com
Website: 

2. Use of Our Website

You agree to use the Arvonn website only for lawful purposes.

You must not:

  • Use our website for fraudulent or unlawful purposes.

  • Attempt to gain unauthorized access to our website or systems.

  • Interfere with the security or operation of our website.

  • Upload viruses, malware, or other harmful material.

  • Use automated tools to improperly access, copy, or collect information from our website.

  • Provide false or misleading information when placing an order.

  • Abuse, harass, or attempt to defraud Arvonn, our staff, or other customers.

We reserve the right to refuse access to our website or services where reasonably necessary to protect our business, customers, or website.

3. Products

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, and other information displayed on our website are accurate.

However, product images may appear slightly different depending on your device, screen settings, lighting, or photography.

Product availability may change without notice.

We reserve the right to discontinue products, change product specifications, or limit quantities where reasonably necessary.

4. Product Information and Safety

Customers are responsible for reading and following all product instructions, warnings, and safety information supplied with a product.

Electrical products should only be used according to their intended purpose and applicable instructions.

Arvonn is not responsible for damage caused by misuse, unauthorized modifications, improper installation, negligence, or failure to follow product instructions, except where liability cannot legally be excluded.

Nothing in these Terms limits any legal rights or remedies that you may have under applicable consumer protection laws.

5. Prices

All prices displayed on our website are subject to change without notice.

We make reasonable efforts to ensure that prices are displayed correctly. If an obvious pricing or listing error occurs, we reserve the right to correct the error and, where appropriate, cancel an affected order.

Any applicable taxes, delivery charges, customs duties, or other charges will be communicated where applicable.

6. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

An order confirmation does not necessarily mean that Arvonn has accepted the order.

We reserve the right to refuse or cancel an order where reasonably necessary, including in circumstances involving:

  • Product availability issues

  • Incorrect pricing or product information

  • Suspected fraud or unauthorized transactions

  • Incorrect customer information

  • Shipping restrictions

  • Technical errors

  • Other circumstances preventing us from fulfilling the order

If we cancel an order after payment has been received, we will provide an appropriate refund.

7. Payment

Payments are processed through the payment methods made available at checkout.

You agree to provide accurate payment information.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Arvonn does not guarantee the availability of any particular payment method at all times.

Payment processing may be provided by third-party payment providers and may be subject to their own terms and policies.

8. Shipping and Delivery

We will process orders according to the shipping information provided on our website.

Estimated delivery times are estimates and are not guaranteed unless expressly stated otherwise.

Delivery times may be affected by circumstances outside our reasonable control, including:

  • Courier delays

  • Weather

  • Public holidays

  • Customs processing

  • Incorrect delivery information

  • Transport disruptions

  • Other unforeseen circumstances

Customers are responsible for providing accurate shipping information when placing an order.

If incorrect or incomplete information causes additional delivery costs or prevents delivery, the customer may be responsible for those additional costs where permitted by law.

9. Returns, Refunds, and Cancellations

Returns, refunds, exchanges, and order cancellations are governed by our Refund and Returns Policy.

Nothing in our policies is intended to remove or restrict consumer rights that cannot legally be excluded under applicable law.

If you believe that a product is defective, damaged, incorrect, or otherwise does not comply with your legal consumer rights, please contact us within 48 hrs.

10. Promotions and Discounts

From time to time, Arvonn may offer promotional codes, discounts, sales, or special offers.

Unless otherwise stated:

  • Promotions may have specific terms and expiration dates.

  • Promotional codes cannot be exchanged for cash.

  • We may limit the use of promotional codes.

  • Promotions may not be combined unless expressly stated.

  • We reserve the right to correct obvious errors in promotional pricing.

Any promotion will be subject to the terms communicated with that promotion.

11. Intellectual Property

All content appearing on the Arvonn website, including but not limited to:

  • Logos

  • Brand names

  • Product descriptions

  • Photographs

  • Graphics

  • Website design

  • Text

  • Videos

  • Other original materials

is owned by or licensed to Arvonn unless otherwise stated.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit our content without our prior written permission.

12. Customer Reviews and Content

If you submit a product review, photograph, comment, testimonial, or other content to Arvonn, you confirm that:

  • You have the right to submit the content.

  • The content is not unlawful or fraudulent.

  • The content does not infringe another person's rights.

  • The content does not contain malicious software or harmful material.

By submitting content, you grant Arvonn permission to use, reproduce, display, and publish that content for legitimate business, customer service, and marketing purposes, subject to applicable law.

We reserve the right to remove content that is unlawful, misleading, abusive, offensive, fraudulent, or otherwise inappropriate.

13. Third-Party Services

Our Shopify store may rely on third-party services to operate, including payment processors, shipping providers, analytics services, marketing services, hosting services, and other ecommerce tools.

Your use of third-party services may be subject to the terms and privacy policies of those providers.

Arvonn is not responsible for the availability, policies, or actions of third-party services except where required by applicable law.

14. Shopify

Arvonn's online store is hosted and operated using Shopify's ecommerce platform.

Shopify provides technology and services that allow us to sell products online, process orders, and provide other ecommerce functionality.

Shopify may process certain information in connection with your use of our store and Shopify services.

15. Privacy

Your use of our website is also governed by our Privacy Policy.

Our Privacy Policy explains what personal information we collect, how we use it, how it may be shared, and how we protect it.

By using our website, you acknowledge that you have read our Privacy Policy.

16. Website Availability

We aim to keep our website available and functioning properly, but we cannot guarantee uninterrupted access.

Our website may occasionally be unavailable because of:

  • Maintenance

  • Technical problems

  • Software updates

  • Hosting issues

  • Security incidents

  • Events outside our reasonable control

We may modify, suspend, or discontinue parts of the website where reasonably necessary.

17. Disclaimer

To the maximum extent permitted by applicable law, Arvonn does not guarantee that our website will always be:

  • Available

  • Error-free

  • Complete

  • Accurate

  • Free from harmful components

However, nothing in these Terms excludes or limits any consumer guarantee, warranty, right, or remedy that cannot legally be excluded or limited.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Arvonn will not be liable for indirect or consequential losses arising from your use of our website or products.

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

Nothing in these Terms is intended to deprive consumers of rights provided by applicable consumer protection legislation.

19. Events Outside Our Control

Arvonn will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

These may include natural disasters, severe weather, transport disruptions, strikes, government actions, power outages, internet failures, courier disruptions, or other events that could not reasonably have been prevented.

20. Changes to These Terms

We may update these Terms of Service from time to time.

When changes are made, we will update the "Last updated" date at the top of this page.

Your continued use of the website after changes have been posted constitutes acceptance of the updated Terms to the extent permitted by law.

21. Governing Law

These Terms are governed by the laws applicable to Arvonn and its customers.

Where applicable, South African law, including relevant consumer protection and electronic commerce legislation, will apply to transactions conducted in South Africa.

Nothing in these Terms limits any mandatory rights or protections available to consumers under applicable law.

22. Contact Us

If you have questions about these Terms of Service, your order, or our policies, please contact us:

Arvonn

Email: arvonn8@gmail.com
Website: https://www.arvonns.co.za/

We will make reasonable efforts to respond to customer enquiries as soon as possible.

By using the Arvonn website or placing an order, you acknowledge that you have read and agreed to these Terms of Service, subject to any rights and protections provided to you under applicable law.