Refund policy

Refund & Returns Policy

Last updated: August 14, 2026

At Arvonn, we want you to be satisfied with your purchase. This Refund & Returns Policy explains our approach to cancellations, returns, replacements, and refunds.

1. Order Processing and Shipping

Arvonn products are sourced through our trusted Manufacturers from abroad and shipped to our warehouse in South Africa before being dispatched to customers.

The estimated transit time from our trusted suppliers abroad to our South African warehouse is approximately 10–15 days.

Once your product has arrived at our warehouse, we will prepare your order for delivery and arrange shipment through a local courier service within South Africa.

The delivery time from our warehouse to your address will depend on the local courier, your delivery location, and other circumstances that may affect transportation.

The 10–15 day period applies to the shipment from our trusted suppliers abroad to our warehouse and is not the customer's final delivery timeframe.

2. Change of Mind

If you change your mind after placing an order, please contact us as soon as possible at:

arvonn8@gmail.com

If your order has not yet been processed or dispatched, we will make reasonable efforts to cancel it where possible.

If your order has already been dispatched, cancellation may no longer be possible and the applicable return process may need to be followed.

Nothing in this policy limits any cancellation or cooling-off rights you may have under applicable South African law.

3. Returns

If you wish to return a product, please contact arvonn8@gmail.com before sending the product back.

Please include:

  • Your order number

  • Your name

  • The reason for the return

  • Photographs or videos where relevant

We will provide instructions on how to proceed with the return.

Products should generally be returned in their original condition and, where applicable, with their original packaging, accessories, manuals, and other included items.

4. Damaged or Incorrect Products

If your product arrives damaged, defective, or is different from the product you ordered, please contact us as soon as reasonably possible.

Please provide photographs or videos showing the issue so that we can investigate it.

Depending on the circumstances and applicable law, we may provide a:

  • Replacement

  • Repair

  • Refund

  • Other appropriate remedy

We will not require you to pay costs that applicable law requires us to cover.

5. Defective Products

If a product is defective or does not meet applicable legal requirements, you may have rights to a repair, replacement, or refund under South African consumer protection law.

These statutory rights apply in addition to any voluntary return or warranty policy offered by Arvonn.

Nothing in this policy is intended to remove or restrict any consumer rights that cannot legally be excluded.

6. Cooling-Off Rights

Where applicable, South African electronic transaction law may provide consumers with a 7-day cooling-off period following receipt of goods.

Where a qualifying cooling-off right applies, the consumer may cancel the transaction without giving a reason, subject to the requirements and exceptions provided by applicable law.

7. Refunds

Once a refund has been approved, we will generally issue the refund using the original payment method where reasonably possible.

The time required for the refund to appear in your account may depend on your bank or payment provider.

Where a refund is required by applicable law, we will process it within the applicable legal timeframe.

8. Return Shipping

Return shipping arrangements and costs depend on the reason for the return and applicable law.

Where a product is defective, damaged, incorrect, or otherwise covered by a legal consumer remedy, Arvonn will handle return costs where required by law.

For other returns, the customer may be responsible for the direct cost of returning the product where permitted by law.

9. Delayed Deliveries

Because our products are first shipped from our trusted suppliers abroad to our South African warehouse and then delivered to customers through a local courier, an order may experience delays at either stage.

Possible delays may include:

  • International shipping delays

  • Customs clearance

  • Courier delays

  • Public holidays

  • Weather

  • Transport disruptions

  • Incorrect delivery information

  • Other circumstances outside our reasonable control

If your order appears to be significantly delayed, please contact arvonn8@gmail.com and we will investigate the shipment.

10. Lost Orders

If your order is lost during shipping, please contact us at arvonn8@gmail.com.

We will work with the relevant shipping provider to investigate the shipment and determine the appropriate solution in accordance with applicable law.

11. Order Cancellations Due to Unavailability

If we are unable to fulfill your order because a product becomes unavailable, we may cancel the affected order and provide an appropriate refund.

12. Contact Us

For questions regarding refunds, returns, cancellations, or damaged products, please contact:

Arvonn
Email: arvonn8@gmail.com
Website: https://www.arvonns.co.za/

Please include your order number in your email so that we can assist you more efficiently.

Nothing in this Refund & Returns Policy is intended to exclude, restrict, or waive any consumer rights, guarantees, warranties, or remedies that cannot legally be excluded under applicable law.