Shipping policy

Shipping Policy

Last updated: August 15, 2026

At Arvonn, we work with trusted manufacturers from abroad to source our products and deliver them to customers across South Africa.

Please read the following Shipping Policy to understand how our shipping process works.

1. How Our Shipping Process Works

Our products go through two shipping stages:

Stage 1 — International Shipping

After an order is placed, the required product is sourced from one of our trusted manufacturers from abroad and shipped to our warehouse in South Africa.

The estimated transit time for this stage is approximately 10–15 days.

Please note that this is an estimated timeframe and is not a guaranteed delivery date. Delays may occur due to customs, international transportation, weather, public holidays, or other circumstances outside our reasonable control.

Stage 2 — Local Delivery

Once your product arrives at our South African warehouse, we prepare and dispatch your order using a local courier service.

Local delivery generally takes approximately 24–72 hours after your order has been dispatched from our warehouse.

Delivery times may vary depending on your location, courier availability, weekends, public holidays, and other circumstances affecting local transportation.

2. Estimated Delivery Time

The shipping process consists of:

Trusted manufacturers abroad → Arvonn warehouse in South Africa: approximately 10–15 days

Arvonn warehouse → Customer: approximately 24–72 hours

The 10–15 day timeframe applies only to the international shipment to our warehouse. The 24–72 hour timeframe applies to local delivery after your order has been dispatched from our warehouse.

These timeframes are estimates and are not guaranteed delivery dates.

3. Shipping Charges

Any applicable shipping charges will be displayed during the checkout process before you complete your purchase.

Shipping charges may vary depending on your delivery location, order, or shipping method.

4. Order Processing

Orders are processed after payment has been successfully received.

Because products are sourced from our trusted manufacturers abroad before being delivered to our South African warehouse, the initial fulfillment process may take approximately 10–15 days.

Once your product arrives at our warehouse, we will prepare and dispatch your order through our local courier.

5. Tracking

Where tracking is available, we may provide tracking information once your order has been dispatched through our local courier.

Tracking information may take some time to become active after the courier receives the package.

6. Delivery Delays

Although we aim to provide a smooth and timely delivery experience, delays can occasionally occur.

Possible causes include:

  • International shipping delays

  • Customs clearance

  • Local courier delays

  • Weather conditions

  • Public holidays

  • Transport disruptions

  • Incorrect or incomplete delivery information

  • High shipping volumes

  • Other circumstances outside our reasonable control

If your order is significantly delayed, please contact us at arvonn8@gmail.com so that we can investigate the status of your shipment.

7. Incorrect Delivery Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

This includes:

  • Full name

  • Correct delivery address

  • Contact number

  • Any relevant delivery instructions

If incorrect or incomplete information results in a failed delivery or additional courier charges, the customer may be responsible for those additional costs where permitted by applicable law.

8. Failed Deliveries

If a courier is unable to deliver your order because nobody is available, the address is incorrect, or another delivery issue occurs, the courier may attempt to contact you or arrange another delivery attempt.

Additional delivery charges may apply in certain circumstances where permitted by the courier and applicable law.

9. Lost or Damaged Shipments

If your order appears to have been lost or arrives damaged, please contact us at arvonn8@gmail.com as soon as reasonably possible.

For damaged products, please provide photographs or videos of the product and packaging where possible.

We will investigate the matter with the relevant courier and determine the appropriate solution in accordance with our Refund & Returns Policy and applicable law.

10. Shipping Restrictions

At this time, Arvonn primarily ships orders to customers within South Africa.

Certain remote areas or locations may have limited courier availability or additional delivery charges.

If we are unable to deliver to the address provided, we will contact you to discuss the available options.

11. Contact Us

If you have questions about shipping or the delivery of your order, please contact us:

Arvonn
Email: arvonn8@gmail.com
Website: https://www.arvonns.co.za/

Please include your order number when contacting us about an existing order.

Important Information

Estimated shipping timeline:

10–15 days — From our trusted manufacturers abroad to our South African warehouse.

24–72 hours — From our South African warehouse to the customer through our local courier.

These timeframes are estimates and may be affected by customs, courier delays, weather, public holidays, or other circumstances outside our reasonable control.

Nothing in this Shipping Policy is intended to exclude, restrict, or waive any consumer rights or remedies that cannot legally be excluded under applicable law.